I have a general question. How do I reach you?
Contact firstname.lastname@example.org for general questions and/or about your order.
Can I get a refund? Can I exchange an item?
Moody Me accepts exchanges and returns for store credit within 30 days of the shipment delivery date. Exchanges are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition. We do not offer full refunds. All jewelry is final sale.
How much is shipping?
Standard shipping rate is $5.95 for domestic orders.
International shipping will be calculated at the checkout page and dependent on country and weight.
Duties For International Orders: Please note that addresses outside the United States may have additional handling fees. You are responsible for any and all import taxes, tariffs, and duties which may be levied by your Customs or Government or other authority upon any parcel we send to you.
How long will it take for my order to arrive after I make a payment?
We process your order in 2-3 business days. You will be sent an email with an order tracking number once your package has been shipped. Domestic orders typically take 2-7 days to be delivered.
Shipment of international orders may typically take 7-21 days to be delivered. International shipments may be held by your local Customs Authority for an additional 7-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for international delivery.
I put the wrong shipping address while I was checking out. Is there any way you can change it?
If you wish to change your shipping address, please email email@example.com immediately with your invoice #. We cannot reship orders or adjust address once a shipment is sent out. We are not responsible for incorrect addresses.
How do you ship the orders?
We use USPS for domestic orders (USA) and International orders.
How can I track my order?
We will email you a tracking number upon shipment of your order. If you did not receive a tracking number, please email firstname.lastname@example.org.
Is Moody Me sold at any retailers?
Currently, MoodyMe is not sold at any retailers.
How can I contact you regarding a collaboration?Contact email@example.com regarding collaborations.