Exchanges are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that we do not refund shipping charges on the original purchase. Additionally, return shipping charges are the responsibility of the customer. If you incorrectly input your shipping address and your package ships out before the issue is addressed, it is the responsibility of the buyer to pay new shipping charges (Buyer can opt for a refund minus shipping cost).
If you have not received your domestic package within 14 business days, please send an email to firstname.lastname@example.org within 21 business days to resolve the issue. After this period, all sales are final. Most domestic orders are received within 7 business days.
If you have not received your international package within 45 business days, please send an email to email@example.com within 45 business days to resolve the issue. After this period, all sales are final. Most international orders are received within 15-20 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Before reaching out in regards to an expected refund, please double check your bank account. If the payment has not cleared, please contact your financial institution as it may take some time to post. If you’ve done all of the above and still have not received your refund, please email us at firstname.lastname@example.org, and we will happily assist.
RULES & RESTRICTIONS
- All merchandise sales are final unless item(s) are damaged or defective.
- Exchanges for clothing are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition.
- Shipping charges are non-refundable unless the item is damaged or defective.
- Re-shipped items will be deemed as final sale and will not be accepted for return or exchange. Please reach out to email@example.com if you have any details you would like to confirm.
- If the item is sold out, then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Exchanges are easy! If you need to exchange it for a different size, please fill out the form below.